Privacy policy

a. Personal Information. We may collect your name, email address, shipping address, billing address, phone number and payment details when you place an order. This information is necessary for order processing, delivery and customer support.

b. Account Information. If you create an account, we may collect and store your username, password and preferences.

c. Website Usage Information. We may collect non-personal information about how you interact with our website, such as the pages visited, products viewed and the duration of your visit.

d. Cookies and Tracking Technologies. We use cookies, pixels, software development kits (SDKs) and similar technologies to gather information about your browsing behaviour, preferences and device. These help us operate the site, remember your preferences, measure performance and (with your consent) deliver and measure advertising. You can manage or withdraw your consent at any time through our cookie settings banner.

a. Order Processing and Fulfilment. To process and fulfil your orders, including shipping products to your chosen address.

b. Communication and Customer Support. To communicate with you about your orders, respond to enquiries and provide customer support.

c. Personalisation and Marketing. With your consent, to personalise your shopping experience, recommend products and send promotional offers or newsletters. You can opt out of marketing at any time.

d. Website Improvement. To analyse non-personal information so we can improve our website’s performance, functionality and security.

a. Third-Party Service Providers. We may share your information with trusted providers who help us run our website, process payments, fulfil and deliver orders, or provide customer support. They access your information only to perform their tasks and are obliged to keep it confidential.

b. Legal Compliance. We may disclose your information to comply with applicable laws, regulations or legal processes, or in connection with a merger, acquisition or sale of our business.

We work with third-party advertising and analytics partners who use cookies, pixels and similar technologies to help us measure the performance of our marketing, understand how customers use our site, and show relevant ads on other platforms. These partners may receive information such as your device and browser data, pages and products viewed or purchased, and — where available — hashed identifiers (such as an encrypted version of your email address) used solely for secure matching. We only use these technologies where you have given consent through our cookie banner, and you can withdraw consent at any time. Our current advertising and analytics partners include:

• TikTok (TikTok Pixel and Events API) — advertising measurement and audience matching on TikTok and TikTok Shop.

• Meta Platforms (Facebook & Instagram Pixel) — advertising measurement and audiences.

• Google (Google Analytics and Google Ads) — website analytics and advertising.

Each provider processes data in accordance with its own privacy policy, which you can review on the TikTok, Meta and Google websites. You can manage advertising cookies through our cookie settings.

We keep your personal information only for as long as necessary to fulfil your orders, provide support and meet our legal, tax and accounting obligations. When it is no longer needed, we securely delete or anonymise it.

Some of our service and advertising providers (including those listed above) may process your information outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy decisions, to protect your data.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential, and we recommend using a unique, secure password.

Our website is intended for adults. In line with our Terms of Service, you must be at least 18 years old to use our website and make purchases, and we do not knowingly collect personal information from anyone under 18. If we become aware that we have collected a child’s information without parental consent, we will take immediate steps to delete it.

Under UK GDPR you have the right to access, correct, update, delete, restrict or object to the processing of your personal information, as well as the right to data portability and to withdraw consent at any time.

To exercise any of these rights, email us at vocelindx@gmail.com with "Data Request" in the subject line, telling us which right you'd like to exercise and, if relevant, your order number so we can locate your information. We will respond within one month, as required by UK GDPR (this may be extended by a further two months for complex requests, in which case we will let you know).

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your information correctly.

We may update or modify this Privacy Policy at any time. Any changes take effect once the updated policy is posted on our website, and we encourage you to review it periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at vocelindx@gmail.com.

Lindx is a trading name of Voce Lindx Ltd, registered in the United Kingdom. Company No. 14321565.