Shipping policy
Shipping Policy
At Lindx, every order is made for you — printed, sewn or engraved after you place it. How long it takes depends on what you ordered, so this policy is set out by product type. You will always receive a confirmation email with tracking once your order is on its way.
Where We Ship
We currently deliver to the United Kingdom, the United States, Spain and Portugal. We are not able to accept orders for delivery to any other country at this time.
Crystals and wellbeing items are available for UK delivery only — this is shown on the product page.
1. Personalised engraved gifts
Engraved watches and engraved keepsakes are engraved and dispatched within 1 business day. Same-day dispatch is available on selected items when your order is received before 11am (Monday to Friday).
| Destination | Service | Delivery after dispatch | Cost |
| United Kingdom | Standard Tracked | 3–4 working days | Free |
| United Kingdom | Express Tracked | 1–2 working days | £6.99 |
| United Kingdom | Express Tracked Next Working Day | Next working day | £10.99 |
| United Kingdom | Same-day dispatch (order by 11am) + Express Next Working Day | Next working day | £16.99 |
| Spain and Portugal | Europe Tracked | 5–7 working days | £11.99 |
| Spain and Portugal | UPS Courier Tracked | Approx. 3 business days | £29.99 |
| United States | UPS Courier Tracked | Approx. 3–5 business days | £29.99 |
2. Made-to-order items (print-on-demand)
Our clothing, drinkware, bags, cushions and accessories are produced especially for you after you order. The times below are total estimates from order to delivery, and already include production.
| Destination | Estimated total delivery | Cost |
| United Kingdom | 4–8 business days | Free |
| United States | 6–12 business days | Calculated at checkout |
| Spain and Portugal | 5–12 business days | Calculated at checkout |
All-over-print items are produced outside the United Kingdom and sit at the longer end of these ranges.
3. Crystals and wellbeing (United Kingdom only)
Dispatch time: Orders are dispatched within 1–2 working days. Between October and December, dispatch may take 3–4 working days due to increased supplier demand.
| Destination | Delivery after dispatch | Total delivery time | Cost |
|---|---|---|---|
| UK mainland (England, Wales and Scottish mainland) | 2–5 working days | 3–7 working days | Free |
| Northern Ireland | Up to 5 working days | Up to 7 working days | Free |
| Scottish Highlands and Isles | Up to 5 working days* | Up to 7 working days* | Free |
| Channel Islands | Up to 5 working days* | Up to 7 working days* | Free |
| Isle of Man | Up to 5 working days* | Up to 7 working days* | Free |
| Scilly Isles | Up to 5 working days* | Up to 7 working days* | Free |
Seasonal delays: Between October and December, please add 2 working days to the total delivery times above.
* Remote-area services can occasionally take longer.
Scottish Highlands and Isles postcodes: AB37–AB38, AB41–AB56, FK17–FK21, HS, IM, IV1–IV56, KA27–KA28, KW, PA20–PA49, PA60–PA78, PA80–PA88, PH17–PH44, PH49–PH50, PO30–PO41, TR21–TR25 and ZE.
Shipping Costs
UK delivery is free on every order — including Scotland, the Scottish Highlands, the islands, Northern Ireland and British Forces addresses. There is no UK delivery surcharge of any kind. For the United States, Spain and Portugal, shipping is calculated at checkout based on your destination and the items in your basket. For personalised engraved gifts you may choose a faster service at checkout, at the prices listed above.
Address Accuracy & Order Changes
Please make sure your shipping address is complete and correct before completing checkout. Because our items go into production or are engraved and dispatched quickly, we may be unable to amend the delivery address once your order has been placed. If a parcel is delayed, returned to us or undelivered because the address provided was incorrect or incomplete, any reshipment will be at your cost.
Tracking
Once your order has been dispatched, we will email you a tracking number. Please allow up to 48 hours for tracking details to update. If your tracking shows the order as delivered but you have not received it, please contact us within 7 days so we can investigate with the carrier. We cannot be held responsible for parcels marked as delivered to the address you provided.
Failed Delivery, Unclaimed & Returned Parcels
If a parcel is returned to us because it was unclaimed, refused, or the delivery address was incorrect or incomplete, we will contact you to arrange redelivery. The cost of reshipping is the customer's responsibility. If you would prefer a refund in these cases, it will cover the product value only and will exclude the original and return shipping costs. This does not affect your statutory right to cancel a made-to-order (print-on-demand) item within 14 days of delivery, as set out in our Refund & Return Policy.
Customs & Import Taxes
For orders delivered outside the United Kingdom, you are responsible for any customs duties or import taxes that may apply. These are set by the destination country and are not included in the price you pay us. We cannot be held responsible for delays caused by customs clearance, or for parcels refused or abandoned because import charges were not paid.
Delays & Missing Orders
All delivery times are estimates and may vary due to factors outside our control. If your order has not arrived within the estimated timeframe, please contact us at vocelindx@gmail.com within 30 days of the estimated delivery date so we can open an investigation with the carrier and, where appropriate, arrange a replacement or refund. We are unable to investigate or replace parcels reported after this period.
Lindx is a trading name of Voce Lindx Ltd, registered in the United Kingdom. Company No. 14321565.